ONLINE RETURNS AND DELIVERIES

Please note due to Covid19 delivery times can be delayed.

HOW LONG FOR MY UK ONLINE ORDER TO ARRIVE?

We use our trusted couriers and Royal mail services, please allow for 3-5 working days Monday – Friday for delivery. Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. You will receive an email once your order has been dispatched.

HOW LONG FOR MY INTERNATIONAL ONLINE ORDER TO ARRIVE?

We use our trusted couriers and royal mail services, please allow between 10-30 working days Monday – Friday for delivery, due to Covid19, delivery times are dependant on destination. Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. You will receive an email once your order has been dispatched with a tracking number and how to track your order.

HOW TO START A RETURN?

To process an exchange or refund please use this link:https://guiltydolls.returnscenter.com/ Once your return has been approved you will receive a free returns label and instructions. Please note your return must have all tags attached, be unworn, unwashed and returned in the original packaging.

WHAT IS YOUR ONLINE RETURNS EXCHANGE | REFUND POLICY?

If you are not entirely satisfied we offer a return within 14 days of delivery. Items must be undamaged, unworn and in the original packaging, We offer a free returns service, once the item is returned to us we will exchange or refund. To action a return use this link https://guiltydolls.returnscenter.com/

You will be issued a refund at the price paid when the purchase was made. Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.  

WHAT IS YOUR POLICY ON DAMAGED OR DEFECTIVE PRODUCTS?

If you received a damaged or defective product, please use this link to process a return https://guiltydolls.returnscenter.com/ you will need your order number and a photo of the damaged or defective item(s). We offer a free returns service, once the item is returned to us we will exchange or refund you.

Please note the items must have all tags attached, be unworn, unwashed and in the original packaging with an order number and the usual 14 days applies.

WHEN CAN I EXPECT MY REFUND?

Please allow 7 working days for your refund. Once we have received and accepted your item(s) your refund will be processed. We will refund to the original payment method used after we have received your return and passed Quality Control, this can take up to 7 working days. You will receive a notification when the refund has been issued.

I AM OUTSIDE THE UNITED KINGDOM AND I WANT TO RETURN MY ITEM

If you are not entirely satisfied we offer a return within 14 days of delivery for international orders. The items must be returned with all tags attached, unworn, unwashed, undamaged and in the original packaging with your online order number from https://guiltydolls.com To request a return, please email customercare@guiltydolls.com with your order number. Once we have received and accepted your item(s) we will process an exchange or refund. Please allow 14 working days.